Parent & Student Support

A: Google's Guide on How to Connect to Wifi On a Chromebook.

A: All PCS hotspots are provided by the T-Mobile 10 Million Project and are CIPA and FCC compliant. These hotspots include 100GB of data "front-loaded" for the school year.

This 100GB of data is "hard capped" and once this data has been consumed it is gone. It does not get reloaded until the next school year.

T-Mobile provides all technical support for these devices and would need to be contacted directly for any issues you may have with the device.

A: Students may connect personal devices to the BYOD-Students wireless network. For help connecting a device please see our guide HERE.

A: Zscaler is our Internet Web Filter which protects students from obscene or harmful content over the Internet. Pitt County Schools devices are all configured to use the Zscaler service even when taken home or used on any non-PCS network.

Students may get a Zscaler login page when trying to access certain websites. Students will need to login to Zscaler with their email address and network password to proceed. This feature cannot be disabled and is required by Federal Law. If you are being blocked from a website you believe should be allowed, please contact your teacher to request a site be unblocked.

The login screen appears as this:

A: If you are using a PCS assigned iPad at home please follow the guide below to login to Zscaler. Certain applications such as Clever or Seesaw may not function correctly unless Zscaler has been logged into before launching the application.

Syncing Zscaler on PCS iPads

A: Make sure you are logged into Zscaler; our Internet Web Filter. Students using iPads can use the zscaler-web application located on the device to be prompted to login (followed by a request to login into their gMail). Students with Chromebooks should not get a prompt for zScaler as this login is tied to the initial login made on the device.

Students who are prompted to login to Zscaler will need to use their full PCS email address and password to login. Once logged in please retry the website or application you were having issues with and see if the issue still persists.

If you have an iPad and are receiving errors or are not being prompted to login to Zscaler please follow our iPad Guide located HERE.

A: Your chromebook probably has a pending update that will upgrade it to a version that is compatible. Please follow the guide HERE to upgrade your Chromebook.

A: Pitt County Schools devices should support any home wireless connection. If you are having issues connecting to your home network or the Internet, we recommend speaking with your parents so they may contact your Internet Service Provider for support.

A: All Pitt County Schools students are designated an Office365 web license. Students can login and use all of the Office365 products online by logging into Office.com with their PCS email address. Students will need to create a new password when logging in as their password does not sync from Gmail.

If a student needs to download the full Microsoft Office Suite directly to a personal device, the student will need to reach out to their teacher to receive approval.

A: Student email can be accessed from any device by going to http://gmail.com and logging in with your student email address and password.

A: All PCS student related content & services will be accessed using Classlink. All PCS chromebooks use Classlink as the default homepage. Personal devices can access Classlink by syncing their Google Chrome browser with the PCS email account.

Please Note: When using your PCS account on personal devices all internet filtering and PCS set browser settings will be applied on that browser. 

For issues accessing online digital content, please contact your teacher directly for help.