- Pitt County Schools
- FAQs
- Faculty & Staff Support
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Faculty & Staff Support
Below you will find some frequently asked questions that may help with issues you may be having. If your question is not answered below please contact our Helpdesk via our Chat Application in the bottom right corner of this page.
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Q: What type of technology support will PCS be able to provide for staff who are working from home?
A: The technology department will be able to provide limited technology support to staff provided they have internet access at home. Support may include the ability to:
- Provide Live Chat Assistance
- Reset Accounts
- Provide Remote Screen Sharing/Remote Access
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Q: What do I do if I am having internet issues at home?
A: Pitt County Schools devices should support any home wireless connection. If you are having issues connecting to your home network or issues with your internet service in general we recommend contacting your Internet Service Provider for support.
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Q: Is it possible to view a previous webinar or one I may have missed?
A: YES! Please visit our Digital Learning Youtube Page to view previously recorded webinars.
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Q: Can I use Google Voice with my Pitt County Schools account?
A: No. Google Voice is not enabled for PCS Accounts. However it is a free feature for personal Google accounts. If you do not have a personal google account you can sign-up for one HERE.
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Q: I am having an issue related to Clever, where can I receive help?
A: We recommend staff having issues with Clever to please contact Clever directly using the link HERE and follow the directions provided.
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Q: How do I create a Google Classroom?
A: Google provides a guide to assist teachers on setting up their Google Classrooms. It can be viewed HERE. If you receive a message that your account is not verified for Google Classroom please request access HERE or submit a ticket in our SchoolDude Ticket System.
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Q: Where can I reset my NCedcloud Account?
Please use the link HERE. If you are still unable to access your NCedcloud or are having other issues related to Powerschool please contact us using our Chat application or via our email.
