A: Google's Guide on How to Connect to Wifi On a Chromebook.

A: All PCS hotspots are provided by the T-Mobile 10 Million Project and are CIPA and FCC compliant. These hotspots include 100GB of data "front-loaded" for the school year.

This 100GB of data is "hard capped" and once this data has been consumed it is gone. It does not get reloaded until the next school year.

T-Mobile provides all technical support for these devices and would need to be contacted directly for any issues you may have with the device.

A: Students may connect personal devices to the BYOD-Students wireless network. For help connecting a device please see our guide HERE.

A: Zscaler is our Internet Web Filter which protects students from obscene or harmful content over the Internet. Pitt County Schools devices are all configured to use the Zscaler service even when taken home or used on any non-PCS network.

Students may get a Zscaler login page when trying to access certain websites. Students will need to login to Zscaler with their email address and network password to proceed. This feature cannot be disabled and is required by Federal Law. If you are being blocked from a website you believe should be allowed, please contact your teacher to request a site be unblocked.

The login screen appears as this:

A: If you are using a PCS assigned iPad at home please follow the guide below to login to Zscaler. Certain applications such as Clever or Seesaw may not function correctly unless Zscaler has been logged into before launching the application.

Syncing Zscaler on PCS iPads

A: Make sure you are logged into Zscaler; our Internet Web Filter. Students using iPads can use the zscaler-web application located on the device to be prompted to login (followed by a request to login into their gMail). Students with Chromebooks should not get a prompt for zScaler as this login is tied to the initial login made on the device.

Students who are prompted to login to Zscaler will need to use their full PCS email address and password to login. Once logged in please retry the website or application you were having issues with and see if the issue still persists.

If you have an iPad and are receiving errors or are not being prompted to login to Zscaler please follow our iPad Guide located HERE.

A: Your chromebook probably has a pending update that will upgrade it to a version that is compatible. Please follow the guide HERE to upgrade your Chromebook.

A: Please verify that your school iPad is on the most up-to-date IOS. This can be verified by going to: Settings > General > Software Update. If your device finds an update please download and install it. (Please Note: iPads have to be charged over 50% for it to be able to install updates over battery power)

If your device is already on the most up-to-date version of IOS or updating the IOS did not fix your issue, then you can also reset the device to factory settings and have the iPad redownload its applications. A factory reset can be completed by going to: Settings > General > Reset > Erase all Content and Settings.

• Altice USA/Suddenlink: Suddenlink is offering free high-speed broadband service to help students who have to stay home to prevent the spread of COVID-19/coronavirus pandemic. To households with a K-12 or college student, the company is offering its Altice Advantage 30 Mbps broadband solution for free for 60 days. The service is available to any new customer household within its service area. Please call 1-888-633-0030 to sign up for service.

• Spectrum: To enroll your household with a similar Spectrum offer call 1-844-488-8395. It is important to note, customers who sign up for the free service will automatically be billed for using internet access after the first 60 days unless they call Spectrum to cancel the service. Home must be within Spectrum service area to receive service.

• Centurylink: Centurylink is not currently offering free or discounted internet during this time. Potential customers can call 1-866-541-3322 for pricing

• Project 10-Million Hotspots via T-Mobile: Any PCS student who is interested may reach out to their school about receiving a hotspot. These hotspots work on the T-Mobile cellular network and may not receive service in all areas. Hotspots have a limited amount of bandwidth provided and once used up will not be reloaded with data until the next school year.

A: Pitt County Schools devices should support any home wireless connection. If you are having issues connecting to your home network or the Internet, we recommend speaking with your parents so they may contact your Internet Service Provider for support.

A: All Pitt County Schools students are designated an Office365 web license. Students can login and use all of the Office365 products online by logging into Office.com with their PCS email address. Students will need to create a new password when logging in as their password does not sync from Gmail.

If a student needs to download the full Microsoft Office Suite directly to a personal device, the student will need to reach out to their teacher to receive approval.

A: Student email can be accessed from any device by going to http://gmail.com and logging in with your student email address and password.

A: To receive login information please contact the students teacher. Clever can be accessed by clicking the red plate after logging into NCedcloud. A short video demonstration can be viewed HERE.

If students would like to receive notifications from Clever they can configure their account to provide notifications by following the directions found HERE.

A: Parents can create a Canvas observer account that will allow them to see assignment dues dates, announcements, and other course content. Observers can view the course content but cannot participate in the course.

Parents who would like to create an observer account can do so by following the directions HERE.

Please use the link HERE to reset your NCedcloud Account. For issues accessing online digital content please contact your teacher directly for help.