• Parent & Student Support

    Below you will find some frequently asked questions that may help with technology issues you may be having. If after reading these FAQs you are still experiencing issues please request limited chat assistance using the chat window in the bottom right corner of this page. Students or Parents who do not have online connectivity at home may contact us via our over the phone helpdesk at (252) 830-4222.

    PLEASE NOTE: We are unable to provide remote password resets for Gmail/Powerschool/NCedCloud/Clever through Chat or Phone Support. These requests need to be directed toward the students' teacher for verification.

  • Q: How do I connect a Chromebook to our wireless network at home?

  • Q: We received a Wireless Hotspot from our school. How do we connect to it?

  • Q: I have a personal device I would like to use at school. How do I connect it to the wireless network?

  • Q: What is Zscaler?

  • Q: How do I log into Zscaler on a iPad?

  • Q: I am unable to browse to certain sites or content on some sites/apps are not appearing correctly, what can I do?

  • Q: My school assigned Chromebook is saying that my browser is no longer supported and will not let me login to sites. What can I do?

  • Q: My school assigned iPad is missing applications or several applications are not working correctly. What can I do?

  • Q: Who are some possible internet service providers I can contact if I need internet at home?

  • Q: What do I do if I am having internet issues at home?

  • Q: How can I use Microsoft Office at home?

  • Q: How do I check my Student email on a personal device?

  • Q: How do I log into NCedcloud and access Clever?

  • Q: Can parents see what is being shared in Clever?

  • Q: Where can I reset my NCedcloud Account or get help with accessing my work through Clever?

Last Modified on August 7, 2023