• Parent & Student Support

    Below you will find some frequently asked questions that may help with technology issues you may be having. Please note that questions regarding login and password credentials should be directed to the students' homeroom teacher.

  • Q: How do I connect a Chromebook to our wireless network at home?

  • Q: We received a Wireless Hotspot from our school. How do we connect to it?

  • Q: I have a personal device I would like to use at school. How do I connect it to the wireless network?

  • Q: What is Zscaler?

  • Q: How do I log into Zscaler on a iPad?

  • Q: I am unable to browse to certain sites or content on some sites/apps are not appearing correctly, what can I do?

  • Q: My school assigned Chromebook is saying that my browser is no longer supported and will not let me login to sites. What can I do?

  • Q: My school assigned iPad is missing applications or several applications are not working correctly. What can I do?

  • Q: Who are some possible internet service providers I can contact if I need internet at home?

  • Q: What do I do if I am having internet issues at home?

  • Q: How can I use Microsoft Office at home?

  • Q: How do I check my Student email on a personal device?

  • Q: How do I log into NCedcloud and access Clever?

  • Q: Can parents see what is being shared in Clever?

  • Q: Where can I reset my NCedcloud Account or get help with accessing my work through Clever?

Last Modified on April 29, 2024