• What Do Maintenance Work Order Statuses Mean?


    Status Typical Interpretation Is It Open? Typical Scenario
    New Request New work orders are initially set to this status.  Yes  
    Pending The work order is being reviewed and has not been assigned to someone for the work to be completed.  Yes First stages. We are not 100% sure who will do the job or if we will perform it.
    Work in Progress Any work order assigned or scheduled to be completed. Typically at this stage, the work order has been reviewed and assigned to a technician for corrective repair. Yes We are on the job or the job will be completed soon.
    Complete A complete status signifies that all actual, physical work has been performed. Transactions such as purchases or labor may not be fully captured on the work order yet, but this will alert personnel that the work has been done. No The job is done.
    Closed Both physical work and administrative documentation is concluded. Once all transactions and notes are added into the work order, or if corrective action has been verified, this is often when work is “closed”.  No The job, and any documentation about the job, is done.
    Open Extended The work order will be kept open for an extended amount of time.  This is usually selected for projects or jobs that will take longer than 3 months. Yes  
    Parts on Order The work order is waiting for the arrival of parts before continuing. Yes We will be on the job when supplies arrive.
    On Hold Work is paused (besides waiting for parts or waiting on more information), perhaps due to coordinating resources. Yes We are not ready yet, but do expect to perform the job.
    Waiting More Information More information is needed from the requester or another person before proceeding the completion of work. Yes The work order description was not clear or there are circumstances that need clarification.
    Waiting Funding This request is waiting for funding to become available before work can begin. Yes If we get the funds, we will do the job, but it is not certain at the moment.
    Deferred This status is used to show that a work request has been recognized, but is waiting to be performed at a later date. Yes We are identifying the need, but it must be on the backlog until a confirmation or a denial is given.
    Declined Work orders that will not be done. They may be declined by either a Principal, Assistant Principal, or by a person in Facility Services. No We do not have the resources or that is outside of our typical scope.
    Duplicate Request A previously requested work order already exists. No We know about it and it has been documented elsewhere already.


Last Modified on July 29, 2021